Frequently Asked Questions (FAQ)
📦 How long does delivery take?
Orders are normally processed and dispatched within 1–3 business days. Standard UK delivery is estimated at 2–7 business days after dispatch.
🚚 How much does delivery cost?
Delivery costs are calculated automatically at checkout. Free standard UK delivery is available on orders over £75.
🔄 Can I return an item?
Yes. If you change your mind, you can return eligible items within the return period stated in our Refund Policy. Items should be returned unused and with all supplied parts, accessories and packaging. Assembling, installing, using the product, removing protective films or other handling beyond what would normally be permitted when examining an item in a shop may reduce its value. Where this occurs, we reserve the right to make an appropriate deduction from the refund to reflect the reduction in value, as permitted by law.
For health and hygiene reasons, sealed goods that are not suitable for return once opened cannot be returned after the seal has been broken.
📦 Are your products brand new?
We specialise in customer returns, overstock and clearance items. Product conditions vary, but every listing includes a clear description and photographs so you know exactly what you're buying.
📦 Do items come in their original packaging?
Not always. Some items may be supplied without their original packaging or with damaged packaging. This will always be stated in the product description.
🔍 Are products tested before sale?
Yes. Every product is individually inspected before being listed for sale and, where applicable and reasonably possible, its functionality is tested. If an item has any known defects, missing parts or cosmetic imperfections, these will be clearly described in the product listing.
❓ What should I do if my order arrives damaged?
Please contact us as soon as possible and include photographs of both the item and its packaging. We'll work with you to resolve the issue quickly and fairly.
💳 Which payment methods do you accept?
We accept all payment methods offered during checkout, including major debit and credit cards, PayPal, Shop Pay and other supported payment providers.
📩 How can I contact you?
If you have any questions, please visit our Contact page or email us directly. We'll do our best to respond within one business day.
🌍 Do you deliver outside the UK?
At the moment, we only deliver within the United Kingdom.
💰 Do your products include a warranty?
Unless otherwise stated in the product listing, our items are not supplied with a manufacturer's warranty. This does not affect your statutory consumer rights under UK law.
♻️ Why are your prices so low?
We source customer returns, clearance stock and overstock products from trusted suppliers. This allows us to offer a wide range of branded and unbranded products at significantly reduced prices.