Refund policy

REFUND & RETURNS POLICY

Thank you for shopping with BargainZone.

We hope you are happy with your purchase. This policy explains your rights to cancel an online order, return unwanted goods and obtain remedies where goods are faulty, damaged or not as described. Nothing in this policy affects your statutory rights.

YOUR RIGHT TO CANCEL

Under UK consumer law, you have the right to cancel most online purchases within 14 days of receiving the goods, without giving a reason.

To exercise your right to cancel, you must inform us of your decision within the 14-day cancellation period.

You can contact us at:

Email: hello@bargainzone.uk

You may use the model cancellation form at the bottom of this policy, but you do not have to.

After notifying us that you wish to cancel, you must return the goods within 14 days.

RETURN CONDITIONS

You may inspect the goods as you would reasonably be able to do in a physical shop.

Where reasonably possible, returned goods should include all supplied parts, accessories and packaging and should be securely packaged for return.

You are responsible for taking reasonable care of the goods while they are in your possession. If handling beyond what is necessary to establish the nature, characteristics and functioning of the goods reduces their value, we may make an appropriate deduction from your refund as permitted by law.

ITEMS EXCLUDED FROM THE RIGHT TO CANCEL

The statutory right to cancel does not apply to certain goods, including where applicable:

Goods made to your specifications or clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery.
Sealed audio, video recordings or computer software which have been unsealed after delivery.
Goods which, after delivery, become inseparably mixed with other items.

These exclusions do not affect your rights if goods are faulty, damaged, not as described or otherwise do not conform to the contract.

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item is faulty, damaged, not as described or you receive the wrong item, please contact us as soon as reasonably possible so that we can resolve the issue.

Please provide, where reasonably possible:

Your order number.
A description of the problem.
Photographs showing the item, fault or damage and relevant packaging.

Photographs can help us resolve an issue more quickly, but providing photographs does not limit your statutory rights.

Goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement.

UK consumers generally have a 30-day short-term right to reject faulty goods. Further statutory remedies may apply after this period.

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015.

RETURN SHIPPING

If you exercise your statutory right to cancel because you have changed your mind, you are responsible for the direct cost of returning the goods to us, unless we agree otherwise.

We recommend using a tracked return service and retaining proof of postage until your refund has been completed.

If goods are faulty, damaged, not as described or incorrect, we will bear the reasonable cost of returning the goods where a return is required.

Please contact us before returning a faulty or incorrect item so that we can provide appropriate return instructions.

REFUNDS FOR CANCELLED ORDERS

Where you exercise your statutory right to cancel, we will refund:

The price paid for the returned goods; and
The cost of our least expensive standard delivery option available for your order.

If you chose a more expensive delivery method than our standard delivery option, we are not required to refund the additional delivery cost.

We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.

We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they have been sent back, as applicable.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

Where permitted by law, we may make a deduction for any reduction in value caused by handling beyond what is reasonably necessary to inspect the goods.